-Handle enquiries and requests from in-person walk-ins or online channels such as phone calls, emails, tickets, and Slack.

-Ensure that the front desk, all conference rooms, and front desk lounge areas are in good and clean condition at all times.

-Ensure all amenities in the conference rooms are well-stocked and organized at all times.

-Report any defects in equipment, amenities, and conference room facilities using the Zendesk ticketing system.

-Assist Netflix employees, vendors, and guests with their inquiries.

-Greet visitors, guests, and members professionally, determining the nature and purpose of their visit.

-Maintain security protocols, such as monitoring the visitor registration list, issuing visitor passes, and issuing and deactivating access badges.

-Direct and escort visitors and guests when necessary.

-Take and resolve complaints from employees, maintaining a positive attitude towards negative criticism.

-Maintain a safe and clean reception area by complying with procedures, rules, and regulations.

-Handle Gate Pass and Building Permit requests.

-Handle logistics requests, such as shipping and receiving parcels and packages.

-Coordinate with the BMO for day-to-day requests and queries.