IFS Group has employees working across a wide range of roles in its facility services business, from office staff and support teams to executives and employees working at client sites. The company focuses on preparing employees for their responsibilities, encouraging teamwork, and developing the skills needed for each role.
For those interested in joining IFS Group, this article explores the company’s approach to employee development and shares experiences from long-serving employees.
Preparing Employees for Their Roles
Every role requires specific knowledge and skills. IFS Group places importance on helping employees understand their responsibilities and relevant work requirements before they begin their duties.
IFS has an in-house training facility where employees develop the knowledge and skills needed for their jobs. Training is tailored to each employee’s role and responsibilities.
For example, cleaning staff receive training on the proper use of cleaning equipment and products, cleaning procedures for different areas, and workplace safety precautions. This training is part of IFS’s approach to maintaining standardized cleaning practices and developing professional cleaning teams to meet client requirements.
Employees in other roles receive preparation based on their specific duties, helping them build the essential knowledge needed to perform their jobs.
Teamwork and Support Across the Organization
Teamwork plays an important role in daily operations at IFS Group. Different departments work together to share information, coordinate responsibilities, and keep operations running smoothly.
For example, the recruitment team works closely with the operations team to understand job requirements before communicating with applicants. Recruiters also support one another by sharing candidates across teams to meet the organization’s staffing needs.
IFS encourages collaboration through activities such as team discussions and development sessions for recruitment staff under the “One IFS One Team” concept. These activities allow employees to share experiences, discuss challenges, and find ways to improve how they work together.
Employee Perspectives | Noppamas Pudjeeb
Health, Safety, and Environment (HSE) Officer | 9 Years of Service
Throughout her time with the company, she has developed a strong connection with her workplace and colleagues who are always willing to offer advice, help, and support. These relationships are one of the main reasons she sees IFS as a second home.
Developing Skills and Building on Professional Experience
IFS Group supports employee development through an online learning platform offering courses in various subjects, including effective communication, sales and negotiation, labor law, cybersecurity, preparation for first-time supervisors, and environmental awareness and sustainability.
Beyond online learning, IFS also offers hands-on development opportunities, including workshops focused on leadership and team management for operations and management teams.
Through practical scenarios and shared experiences, participants develop their problem-solving and decision-making skills and learn how to apply these approaches to their daily responsibilities.
Employee Perspectives | Uraiwan Kaewummart
Senior Health, Safety, and Environment Officer | Nearly 10 Years of Service
Over nearly 10 years with IFS, she has grown alongside the company and experienced its changes firsthand. A supportive work environment and colleagues who are always ready to help have played an important role in maintaining her strong connection with the organization.
How Employee Development Supports Service Quality
IFS Group combines employee development with management processes and technology to support daily operations. The company also uses quality control and monitoring systems to help ensure that facility services meet the requirements and needs of business clients.
One example is managing teams responsible for cleaning and safety in hospitals, where different areas have specific requirements. IFS focuses on selecting suitable employees, preparing them for their responsibilities, and monitoring service quality to ensure that operations meet the standards and needs of each healthcare facility.
Employee Perspectives | Soda Pinyodom
Soda has been part of the organization for over 22 years, from its days as ISS Thailand to its transition to IFS Thailand. She takes pride in being part of the company and witnessing its growth over the years.
Seeing IFS introduce new ways of working and innovations while maintaining its service standards has been an important part of her experience, strengthening her lasting connection with the company.
Join IFS Group
If you are interested in working with IFS, you can learn more about the company, career opportunities, and current job openings on our Careers page.
Service Excellence Through CARE
